Terms Of Service

Terms of Service

Last Updated: September 8, 2026

Welcome to FACTOVAL. These Terms of Service (“Terms”) govern your use of the FACTOVAL website and your purchase of products through our online store.

By accessing or using our website, placing an order, or purchasing products from us, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or place an order.

1. About FACTOVAL

FACTOVAL is operated by VALENTE INTERNATIONAL TRADING INC.

Business Name: VALENTE INTERNATIONAL TRADING INC.
Email: contact@valenteint.com
Address: 705-1200 Don Mills Rd., North York, ON M3B 3N8, Canada

FACTOVAL provides industrial, maintenance, lubrication, sealing, fuel, and other specialty products from established brands to customers primarily in the United States and Canada.

2. Use of Our Website

You agree to use this website only for lawful purposes and in accordance with these Terms.

You must not:

Use the website for any unlawful or fraudulent purpose.
Attempt to gain unauthorized access to our website, systems, or accounts.
Interfere with the operation or security of the website.
Use automated systems or software to collect information from the website without permission.
Submit false, misleading, or fraudulent information.
Use our website in a way that could damage, disable, overburden, or impair its functionality.

We reserve the right to restrict or terminate access to the website if we reasonably believe that these Terms have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, availability, and other information displayed on our website are accurate and up to date.

However, product packaging, labeling, colors, specifications, or other details may occasionally differ from the information displayed on the website due to manufacturer updates or changes.

We do not guarantee that every product description, image, specification, or other website content is complete, current, or error-free.

If a product is listed with an incorrect price, description, specification, or availability due to an error, we reserve the right to correct the error and, where appropriate, cancel or adjust the affected order.

4. Product Availability

Product availability is subject to change without notice.

Adding a product to your cart does not guarantee that the product will remain available until checkout is completed.

If a product becomes unavailable after an order has been placed, we may contact you regarding the order or issue a refund for the unavailable item.

5. Prices and Payments

All prices displayed on our website are subject to change without notice.

The currency displayed may depend on the country or currency selected on the website.

Applicable taxes, shipping charges, and other fees, if any, will be displayed during the checkout process before payment is completed.

By placing an order, you authorize the applicable payment provider to process the payment associated with your purchase.

We reserve the right to refuse, limit, or cancel an order if we reasonably believe that the order contains an error, involves unauthorized activity, violates these Terms, or appears to be fraudulent.

6. Orders

When you place an order, you are making an offer to purchase the products in your order.

An order confirmation does not necessarily mean that the order has been accepted or that the products are guaranteed to ship.

We reserve the right to accept, decline, limit, or cancel any order for reasons including, but not limited to:

Product availability
Pricing or listing errors
Payment issues
Shipping restrictions
Suspected fraud or unauthorized activity
Incorrect customer or shipping information
Manufacturer or supplier availability

If we cancel an order after payment has been processed, we will issue a refund for the amount charged for the cancelled item or order.

7. Shipping and Delivery

Shipping availability, delivery times, shipping charges, and applicable restrictions are described in our Shipping Policy.

Delivery estimates are provided for informational purposes and are not guaranteed unless expressly stated otherwise.

We are not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, severe weather, natural disasters, customs delays, transportation disruptions, government restrictions, or other unforeseen circumstances.

Certain industrial, fuel, chemical, flammable, pressurized, or otherwise regulated products may be subject to special transportation or shipping restrictions.

We reserve the right to refuse shipment or cancel an order when a product cannot legally or safely be shipped to the selected destination.

8. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy.

Please review that policy before making a purchase.

Certain products may not be eligible for return because of their nature, including products that are hazardous, flammable, pressurized, regulated, or otherwise restricted.

If a product arrives damaged, defective, incorrect, or materially different from what was ordered, please contact us as soon as possible at:

contact@valenteint.com

9. Order Information

You are responsible for providing accurate and complete information when placing an order.

This includes your:

Full name
Billing information
Shipping address
Email address
Telephone number, when required
Payment information

We are not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

10. Intellectual Property

All content on the FACTOVAL website, including text, graphics, logos, photographs, product information, page layouts, designs, and other materials, is owned by or licensed to FACTOVAL or its respective owners unless otherwise stated.

You may not reproduce, distribute, modify, publish, transmit, sell, or commercially exploit website content without prior written permission.

Product names, trademarks, logos, and brand names displayed on our website belong to their respective owners.

FACTOVAL does not claim ownership of third-party trademarks or brand names used to identify products.

11. Third-Party Brands and Products

FACTOVAL may offer products manufactured or supplied by third-party companies and brands.

References to third-party brands, manufacturers, trademarks, or products do not necessarily mean that FACTOVAL is affiliated with, endorsed by, or sponsored by those companies unless expressly stated.

Product warranties, when applicable, may be provided by the manufacturer or other applicable party. Customers should review the applicable manufacturer's warranty terms where relevant.

12. Website Accuracy and Availability

We make reasonable efforts to maintain the availability and accuracy of our website.

However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

We may temporarily suspend, modify, update, or discontinue any part of the website without prior notice.

13. Disclaimer of Warranties

To the extent permitted by applicable law, the website and its content are provided on an “as is” and “as available” basis.

We do not make warranties or representations that:

The website will always be available or uninterrupted;
The website will be completely free from errors;
All website information will always be accurate or current; or
The website will be free from viruses or other harmful components.

Nothing in these Terms excludes or limits any consumer rights or warranties that cannot legally be excluded or limited under applicable law.

14. Limitation of Liability

To the maximum extent permitted by applicable law, FACTOVAL and VALENTE INTERNATIONAL TRADING INC. will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the website or purchase of products.

This may include, where permitted by law, loss of profits, loss of business, loss of data, business interruption, or other indirect losses.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless FACTOVAL, VALENTE INTERNATIONAL TRADING INC., and their respective officers, employees, agents, and service providers from claims, damages, liabilities, losses, and expenses arising from:

Your violation of these Terms;
Your misuse of the website;
Your violation of applicable laws or regulations; or
Your infringement of the rights of another person or entity.

16. Privacy

Your use of our website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, and protect personal information associated with your use of our website and services.

17. Changes to These Terms

We may update or modify these Terms from time to time.

When changes are made, we will update the “Last Updated” date at the beginning of this page.

Your continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to Ontario, Canada, together with applicable federal laws of Canada, without regard to conflict-of-law principles, except where applicable consumer protection laws require otherwise.

Nothing in these Terms is intended to remove or restrict rights or protections that you may have under mandatory consumer protection laws applicable to your place of residence.

19. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in full force and effect.

20. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Return and Refund Policy, constitute the agreement between you and FACTOVAL regarding your use of the website and purchases made through the website, except where additional terms expressly apply to a particular product or service.