Return & Refund Policy – 30-Day Returns

Last updated: October 8, 2026

We want you to be satisfied with every order from FACTOVAL. Because many of our products are chemicals and some are regulated hazardous materials, this policy explains which items can be returned, how returns work, and how refunds are issued.

Summary

You can request a return within 30 days after delivery for eligible items that are unopened, unused, and in their original sealed packaging.
Hazardous items (aerosols, butane canisters, fuels, and flammable liquids) and any opened chemical product cannot be returned for a change of mind.
If an item arrives damaged, defective, or wrong, tell us within 7 days of delivery and send photos. We will replace it or refund it at no cost to you, including any return shipping.
Refunds go back to your original payment method.
Every return needs our approval first. Please do not send anything back without a return authorization.

1. Return window

You have 30 days from the delivery date shown in the carrier’s tracking to request a return of an eligible item. To start a return, email contact@factoval.com with your order number, the item or items you want to return, and the reason. If we approve the return, we will send you a return authorization, the return address, and instructions.

Returns sent without a return authorization, or sent to our business address in Casper, Wyoming (which is not a returns facility), cannot be accepted.

2. Items you can return for a change of mind

For a change of mind (for example, you ordered the wrong size or no longer need the item), you can return an item if all of the following are true:

it is not a hazardous item (see Section 3);
it is unopened, unused, and still factory-sealed, in its original packaging with its labels intact;
it is in the same condition you received it and can be resold; and
it was bought from factoval.com and you request the return within 30 days of delivery.

Examples of items that are usually eligible when unopened include greases, silicone sealants, and non-flammable oils and lubricants in tubes, cartridges, jars, and bottles. Each product page shows whether the item is returnable.

3. Items that cannot be returned for a change of mind

Hazardous materials, even if unopened: all aerosol (pressurized) cans, butane fuel canisters, chafing fuel and other fuels, flammable or combustible liquids, and any other product that carriers require to be shipped as a hazardous material. These products can only be shipped by specially prepared ground shipments, so we cannot accept them back except as described in Section 5.
Opened chemical products: any lubricant, grease, oil, sealant, cleaner, compound, or other chemical product that has been opened, used, partly used, or unsealed. For safety and quality reasons, we cannot resell these items.
Items damaged after delivery by misuse, improper storage (for example, exposure to heat or freezing), or use after the product’s shelf life.
Items marked “Final Sale” on the product page.
Requests made more than 30 days after delivery.

These limits do not apply if the item arrived damaged or defective or we sent the wrong item. See Section 4.

4. Damaged, defective, or incorrect items

Please inspect your order as soon as it arrives. If anything is damaged, leaking, defective, missing, or not what you ordered, contact us within 7 days of delivery at contact@factoval.com and include:

your order number;
photos of the outer shipping box (including the shipping label), the inside packaging, and the affected product;
for a defective product, a short description of the problem and the lot or batch number if one is printed on the package.

Please keep the box and packing materials until your claim is resolved, because the carrier may ask to inspect them.

If a hazardous item is leaking or damaged: do not repack it or try to ship it. Move it to a safe, well-ventilated place away from heat, sparks, and flames, follow the clean-up and disposal instructions on the label and the Safety Data Sheet, and dispose of it according to your local rules. We will not ask you to send it back unless we provide a prepaid, properly prepared return label and instructions.

Once we confirm the problem, we will send a replacement (if the item is in stock) or give you a full refund for the affected item, including any shipping charge you paid for it. You will not pay any return shipping in these cases. If you discover a defect more than 7 days after delivery, please still contact us. We will review it in good faith and help you with any manufacturer warranty.

5. Returning hazardous items

Federal transportation rules apply to aerosols, butane, fuels, and flammable liquids. Do not send these items back by mail or courier on your own, and never send them by air. If we need a hazardous item returned (for example, to investigate a defect), we will:

send you a prepaid ground shipping label prepared for hazardous materials;
tell you how to pack the item (sturdy box, caps and valve protectors in place, cushioning) and provide the required package marking; and
tell you where and how to hand the package to the carrier (for example, some carriers do not accept hazardous materials at drop boxes or retail counters).

In many cases, we will instead send a replacement or issue a refund without asking you to return the item.

6. Return shipping costs

Our error (damaged, defective, or wrong item, or a shipping mistake by us): we pay all return shipping and provide a prepaid label.
Change of mind: you pay for return shipping. You can use a return label from us, in which case its cost is deducted from your refund, or ship the item yourself using a trackable service. We are not responsible for returns lost in transit if you ship them yourself, so please keep your tracking number.
Original shipping charges are not refunded for change-of-mind returns. We do not charge a restocking fee.

7. Refunds

We will email you after we receive and inspect your return (or approve a refund without a return) and let you know whether the refund is approved.
Approved refunds are issued to your original payment method within 10 business days of approval. If you paid with Link, the refund goes to the card or account used for that payment.
The refund equals the price you actually paid for the returned item (after any discount, such as a welcome code, which is spread proportionally across the items in the order), plus the sales tax charged on it, plus shipping charges where Section 4 applies.
After we issue a refund, your bank or card issuer may take another 5 to 10 business days to post it to your account. If you have not received your refund 15 business days after we confirm it, please contact us.
If a returned item does not meet this policy, we will tell you. We can ship a non-hazardous item back to you at your cost; if you do not want it back, we will dispose of it responsibly after 30 days.

8. Exchanges

The fastest way to get a different item is to request a return of the eligible item you have and place a new order for the item you want.

9. Cancelling an order

If you want to cancel an order, contact us as soon as possible. If the order has not been processed for shipment, we will cancel it and refund you in full. Once an order has shipped, it can no longer be cancelled and this Return & Refund Policy applies. If we cancel an order or part of an order, we refund the amount charged for the cancelled items within 7 business days. Please see our Shipping Policy for what happens if your order is delayed.

10. Questions before you dispute a charge

If something is wrong with your order, please contact us before disputing the charge with your bank. We can usually resolve problems faster, and a dispute can delay your refund.

11. Your legal rights

This policy is in addition to any rights you have under the law of the state where you live. Nothing in it limits any warranty or consumer right that the law gives you. See also our Terms of Service.

12. Contact us

Business: Magnivast LLC, doing business as FACTOVAL
Email: contact@factoval.com
Phone: (551) 401-4841
Business address: 312 W. 2nd St, Casper, WY 82601, USA
Orders ship from: our third-party fulfillment warehouse in Pennsauken, New Jersey (no customer pickup; returns accepted only with a return authorization)