Last updated: October 9, 2026
This Shipping Policy explains where we ship, what shipping costs, how long orders take, and how we handle delays and delivery problems. Many of our products are regulated hazardous materials for transportation (for example, aerosol cans, butane fuel canisters, and fuels), so some special rules apply.
Summary
- We ship to U.S. addresses only.
- Standard shipping is FREE on orders of $150 or more. Below $150, shipping is a flat rate set by your state, from $7.00 to $15.00, based on distance from our New Jersey warehouse (see Section 3). GasOne butane canister packs (4, 8, 12 and 24 cans) ship free to New Jersey, New York, Pennsylvania, Delaware, Maryland and Washington, D.C. at any order size.
- Orders are processed within 1–3 business days. Standard delivery usually takes 3–7 business days after shipment within the contiguous United States.
- We ship to the 48 contiguous states and Washington, D.C. only. We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, or military (APO/FPO/DPO) addresses. Hazardous items ship by ground only and cannot be shipped to P.O. Boxes.
- If we cannot ship on time, we will email you and let you choose to wait or cancel for a full refund.
1. Where we ship
- The 48 contiguous states and Washington, D.C. only. We do not ship outside the contiguous United States, and we do not ship to freight forwarders or package reshipping services.
- Contiguous United States and Washington, D.C.: all products that are not restricted for your state (see Section 2).
- Alaska, Hawaii, Puerto Rico, other U.S. territories, and APO/FPO/DPO addresses: we do not ship to these destinations, and checkout will not accept them.
- P.O. Boxes: orders that contain a hazardous item must be shipped to a physical street address. Orders with only non-hazardous items may be shipped to a P.O. Box by USPS.
- Product pages show when an item is a hazardous material or cannot be shipped to certain destinations, and checkout will not let you choose a destination that is not available for the items in your cart.
2. State and local product restrictions
Some states and regions limit the volatile organic compound (VOC) content of certain consumer products, such as aerosol lubricants, penetrating oils, and cleaners. California has the strictest limits, and many other states (including several in the Northeast and Mid-Atlantic) have adopted similar rules. We do not sell a product for shipment to a state where it does not meet that state’s rules. When a restriction applies, the product page will list the states we cannot ship it to, and checkout will block those addresses. If an order for a restricted product is placed by mistake, we will cancel that item, refund it in full, and let you know.
Local fire codes and building rules may limit how fuels and flammable products can be stored or used. You are responsible for following the rules where you use and store our products.
3. Shipping rates
- Orders of $150 or more: FREE standard shipping to every state we ship to.
- Orders under $150: a flat standard shipping rate based on the state in your shipping address. Rates follow carrier ground zones from our warehouse in Pennsauken, New Jersey (ZIP 08110):
| Ground zone from NJ | States | Shipping (orders under $150) |
|---|---|---|
| Zones 1–2 | New Jersey, New York, Pennsylvania, Delaware, Maryland, Washington D.C. | $7.00 |
| Zone 3 | Connecticut, Massachusetts, New Hampshire, Rhode Island, Virginia | $8.50 |
| Zone 4 | Maine, Vermont, Ohio, Michigan, Indiana, Kentucky, West Virginia, North Carolina, South Carolina | $10.00 |
| Zone 5 | Florida, Georgia, Alabama, Mississippi, Tennessee, Illinois, Wisconsin, Minnesota, Iowa, Missouri | $11.50 |
| Zone 6 | Texas, Oklahoma, Kansas, Nebraska, South Dakota, North Dakota, Arkansas, Louisiana | $13.00 |
| Zone 7 | Colorado, New Mexico, Wyoming, Montana | $14.00 |
| Zone 8 | California, Oregon, Washington, Nevada, Arizona, Utah, Idaho | $15.00 |
- GasOne butane packs: if your order includes a GasOne butane canister 4-pack, 8-pack, 12-pack or 24-pack case and ships to a Zones 1–2 state (New Jersey, New York, Pennsylvania, Delaware, Maryland or Washington, D.C.), standard shipping on the whole order is free. Other states pay their zone’s rate, free at $150 or more.
- The rate is one flat amount per order for your state, whatever the weight or number of items, and it is shown at checkout as soon as you enter your address.
- The $150 threshold is based on your merchandise subtotal before discounts, sales tax and shipping, so a discount code never causes you to lose free shipping. For example, a $160.00 order with a 10% discount costs $144.00 for the merchandise and still ships free.
- Your shipping cost is always shown at checkout before you pay. We do not add handling fees or hazardous-material surcharges after you order.
- Where the law requires it, sales tax also applies to shipping charges (for example, on New Jersey orders that include taxable products). Any sales tax is calculated from your shipping address and shown at checkout before you pay. See our Terms of Service.
- We do not currently offer expedited or overnight shipping, because hazardous items must travel by ground. If we offer faster options for non-hazardous items in the future, their cost and estimated delivery time will be shown at checkout.
4. Processing time
- We process orders within 1–3 business days after your payment is confirmed. Business days are Monday through Friday, excluding U.S. federal holidays.
- Orders placed on weekends or holidays begin processing on the next business day.
- Orders selected for a payment security review may take longer. If we need more information from you, we will contact you by email.
- Items in one order may ship in separate packages (for example, hazardous items are packed separately). There is no extra charge for this.
5. Delivery estimates
- Contiguous United States: standard delivery usually takes 3–7 business days after your order ships.
- Delivery estimates are the carrier’s estimates and are not guaranteed. Weather, carrier volume, holidays, and other events outside our control can cause delays.
6. Carriers and hazardous materials
- We ship with USPS (Ground Advantage), UPS (Ground), and FedEx (Ground or Home Delivery). We choose the carrier based on the contents of your order and your address.
- Aerosols contain flammable or compressed gas, butane is a flammable gas (Division 2.1), and some fuels and liquids are flammable. These products cannot be sent by air with the shipping services we use. They are packed, marked and shipped by ground transportation only, in accordance with U.S. Department of Transportation hazardous materials regulations.
- Orders containing hazardous items cannot be upgraded to air or express shipping, and must be delivered to a physical street address.
7. Order tracking
When your order ships, we will email you a shipping confirmation with a tracking number. You can also check the status on our Track Your Order page. Tracking information may take 24–48 hours to appear after the carrier picks up the package.
8. If we cannot ship your order on time
We take our 1–3 business day processing time seriously. If we learn that we cannot ship your order within that time (for example, because an item is out of stock), we will email you before the promised shipping time with:
- a revised shipping date, or a statement that we cannot give one and why; and
- your choice to agree to the delay or cancel your order for a full, prompt refund, along with an easy way to cancel at no cost to you.
If the revised shipping date is no more than 30 days after the original shipping time and you do not reply, we will treat your silence as agreement to the delay. If the revised date is more than 30 days after the original shipping time, or if we cannot give a revised date, we will cancel your order and refund you in full unless you tell us you agree to wait. If we miss a revised date, we will contact you again, and we will not treat your silence as agreement to a further delay. You may cancel at any time before the order ships.
When an order or part of an order is cancelled for any of these reasons, we refund the full amount charged for the cancelled items, including any shipping charges for them, within 7 business days.
9. Address accuracy and changes
- Please check that your shipping address is complete and correct before you place your order, including apartment, suite, or unit numbers.
- If you need to change your address, contact us as soon as possible. We can change it only before the order has been processed for shipment.
- If a package is returned to us because the address was incorrect or incomplete, or because the delivery was refused, we will refund the merchandise price minus the actual carrier charges we paid to ship and return it. Alternatively, we can reship non-hazardous items for an additional shipping charge. Hazardous items returned by a carrier may not be eligible for reshipment.
- Carriers may charge an address-correction fee for incorrect addresses. We may pass that fee on to you if the error was in the address you provided.
10. Lost, stolen, or delayed packages
- No tracking updates: if your tracking has not updated for 7 business days, or your order has not arrived within 10 business days after it shipped (contiguous United States), contact us. We will open a trace with the carrier. If the carrier confirms the package is lost, or does not find it within its investigation period, we will send a replacement or give you a full refund.
- Marked as delivered but not received: check around your property, with neighbors and household members, and with your building’s mailroom or front desk, and wait one business day, because packages are sometimes scanned as delivered early. If you still cannot find it, contact us within 7 days of the delivery date shown in tracking. We will file a claim with the carrier and review each case in good faith. If the carrier’s records do not show proper delivery to your address, we will replace the item or refund you.
- Please report a missing package no later than 30 days after the shipping date so that we can file a claim within the carrier’s deadline.
11. Damaged or leaking packages
If your package arrives damaged or leaking, please follow the steps in our Return & Refund Policy and contact us within 7 days of delivery with photos. If a hazardous item is leaking, do not repack or reship it. Move it to a safe, well-ventilated area away from heat, sparks, and flames and follow the label and Safety Data Sheet.
12. Questions
- Business: Magnivast LLC, doing business as FACTOVAL
- Email: contact@factoval.com
- Phone: (551) 401-4841
- Business address: 312 W. 2nd St, Casper, WY 82601, USA
- Orders ship from: our third-party fulfillment warehouse in Pennsauken, New Jersey (no customer pickup)
See also our Terms of Service and Return & Refund Policy.